I would just like to thank you for the courtesy and efficient manner that your staff have shown regarding my enquiry. Everyone I spoke to was delightful. Many other companies would benefit from your style of customer service.
I'll now go and have another drink.
I've never been dissapointed with your accuracy when describing the taste, the blend, and the longevity of all the wines purchased by me, well done and keep up the outstanding work.
I would like you to forward my email to your supervisor for you deserve the praise.
I can not thank you enough for the professional manner in which you have dealt with me over the purchase of wine and labels. I will definitely advise my family and friends and my fellow Lions of the outstanding customer service I have received from you.
I received the wine yesterday and the labels are just what I wanted and I would like to thank you for your advice.
You will definitely hear from me in the future.
First thank you for your prompt attention to my query. Secondly, yes the missing carton has just been delivered.Thirdly, I would like to express my congratulations to all at GWD for the extremely professional manner your company conducts its dealings with their customers. It is very refreshing to deal with a company that knows how to appoint the right staff, to intern administer their philosophy.
Thank you again,
MR D LOWE Launceston TAS
I have just received a dozen Exile Shiraz and opened a bottle with dinner .... we had it with a beautiful rib eye cutlet topped with prawns ... and I've got to say it is one of the best reds I've drunk for a long time.
At the price it is great value!!
I will try to cellar the remaining 11 bottles although it will be hard to leave them alone.
I have been very impressed with all the wine I have purchased from you so far, so keep up the great work.
I would just like to compliment Wines Direct on the recent service supplied to myself from one of your staff (Shae) she sorted my problem and was completely understanding an extremely pleasant person to deal with. I would also like to say I will continue to purchase my wines from your company.
Hi Shae, It's good to hear that you do have the proper procedure in place when a package is badly damage.
I appreciate effort to provide me an explanation and your company processes.
Lastly, though the delivery of my wine is less than idea, the service you provided to your customer is exemplary for an online company. I am very well qualified to say this as I spend 6 years with Amazon.com as a Technical Fulfillment Manager. Though Amazon web buying experience and fulfillment experience is first class you have managed to provide the customer service quality that Amazon struggles at time.
Once again thank you very much for your assistance, it is very much appreciated.
My God you guys could teach many a business a thing or two about customer service…..excellent always…..you rock!!!! Cheers!
DOROTHY ASHGROVE, QLD
May I take this opportunity of saying how much my wife and I appreciate your wines - almost always really good value, rarely disappointing, and normally with excellent service. We like the $2 charge idea to help the unfortunate: few customers can object to that. Well done and keep up the good work!
My order of Starvedog Lane Cab Merlot 2007 Cleanskin arrived the other day and opened the first bottle tonight( to accompany the pork fillet with tarragon butter) and we loved it so much I've just ordered another dozen. It had sediment in the bottom which I love.
Ron R NT
Thank you for a recent wine delivery I am in rural QLD and was very pleased when my wine order turned up about a week after ordering. Thanks.
Dear Tony and your Team,
I am just dropping you a note to say thanks for the service since I first purchased from you. The Colonial Estate wines Emirge and Exile are superb and will be treasured in my cellar for years to come. I like all wines and buy across the whole price range and buy on behalf of 6 friends and a company that usally gives 60 doz away at Christmas you will be involved this year in that selectin. Once again service V good I am now on first name basis with my Aussie Post delivery contractor.
P. CALDER NSW
The Manager--Accounts, Even as a long -term customer I was a little dubious that my first ever return would be handled well as my one previous return experience with one of your well known competitors was such an unpleasant experience I have never purchased from them again. I am delighted to say that the manner in which my return has been managed is simply outstanding and I congratulate you and your team on your understanding and efficiency. Sincerely
What a wonderful reply and what amazing customer service to go to the time and trouble of sending such a detailed note. Still have not drunk any of the 6 yet - it's that time of year when we are all cutting back a bit.... however, will still keep looking at your offers as they come through and may yet give another try if an exception lot of Shiraz Cabs are offered. Once again, thanks so much for that, am very impressed and all of your good follow up does give confidence that if there were a problem you would deal with it quickly and efficiently:-) My kind regards,
I purchased 4 dozen bottles of wine this week. I was astounded at the cheap price, the quality and the speedy delivery. I had ordered some wine the week before from Wine Selectors at a much higher price and am still waiting for it!
G. SLADE SA
The exceptional customer service I have received from getwinesdirect.com makes this company a leader and I encourage you all to follow! To Tony and his team - thank you and well done on running such a great business ;)
C. MURRAY VIC
Your comments below have prompted me to write to confirm that you are indeed achieving your aim of "delivering quality wine and quality service at an affordable price." I have been buying wine from GWD for a number of years with complete satisfaction and have recommended you to everyone who is interested in buying wine. The staff are excellent to deal with and I believe that GWD is the best company I have ever dealt with - regardless of the products sold.
D. ARMSTRONG TAS
Thanks for the wine. I have been buying from grays online for a long time but their quality of wine has diminished. I have decided to try you and I am not dissappointed especially with your low delivery cost. I bought the Adelaide Hills Chardonnay Cleanskin 2007 and I am not dissappointed. It has the mature dry oaky yet slightly fruity taste that I love (my friends hate my taste in wine). I have been trying to find where I can get wine like this in my price range. Thanks for making it possible. I will be buying more from you in the future.
M. ROLLOND WA
Just a short note to let you know that I have collected the bottles of wine from the post office today.
WOW they look great. I want to take this opportunity to thank you for such a professional product.
I am sure they will be a huge hit at the birthday party. Once again, thank you. I am sure that you will be hearing from me again with another order. Many thanks!
J NEAVES VIC
I am more than impressed with the way you people do business especially coping with 80+ year pensioners as I am. I enjoy good wine at prices I can afford and the three lots I have purchased from your firm have been excellent. I can't afford to stock up these days so I am most grateful to have good wine as I go. Kindest regards and best wishes for continued sucess.
R LANCASTER VIC
Hi. Have used your company for the first time and wines arrived yesterday. Just wanted to say - VERY HAPPY and will use your company again as well as telling others. "Cheers" Diana
Hi Tony and Team, I have just tasted the first bottle of the Coonawarra Barrique Reserve Cabernet, and WOW. At $6.50 a bottle what great wine at a great price. I have just orderd another dozen and I am totally happy. In fact I would go as far to say it is one of the best cleanskin red wines I have ever tasted. Fantastic value for money. Please keep providing us with amazing value wines.
Thanks team, have just recieved my last order and have been scanning through the cook book, yum have put on a few kilos just looking. Keep up the good service and wine you provide both are exceptional. Cheers Mick
Just wanted to say thank you to everyone working at get wines direct.
Deliveries have always been on time, correct wines packaged and the quality is always excellent. Any issues I've had were sorted out straight away by simply calling. We simply could not ask for better service
Wishing you all a Merry Christmas and Happy Holidays.
Thank you again,
Bob and Heather
Bob and Heather
Great service GWD! A wine order submitted on the 30th Nov was delivered to Mildura by 3.15pm on the 2nd Dec. What great service!!!!!! Keep up the good work and the good wines. Cheers,
I just want to say a BIG thank you for all of your help on this one! We walked away with all of our wine, and the beer of course :) The guys were also great, and gave me a good deal too!
We ended up buying extra wine to have some for ourselves, so it was so worthwhile!
Tony & Team. A quick vote of approval for your support of worthy charities & particularly the current work in Nepal. As a traveller and mountaineer I have a deep love of the region and of course of its wonderful people. Keep up the good work guys.
Hi Guys, I am not sure if many customers provide feedback or not on wines purchased but I would just like to take the opportunity to comment that I received my case of the Songlines Boundary Shiraz and I am totally happy. In fact I would go as far to say it not just the best cleanskin Shiraz I have ever tasted but possibly one of the best reds I have had the pleasure to drink in a long time. Fantastic value for money.
I only wish I had the funds spare to buy a number of cases of this as it most definitely will age well.
Hi Tony, As a catering organisation operating in a remote area we have to overcome supply and transport difficulties you take for granted in a major city. We have been dealing with Get Wines Direct for nearly 3 years, almost exclusively for our wine purchases.
We would like to congratulate you and your staff for the outstanding level of service provided to us and in particular the service we get from Sara whose attention to detail and friendly demeanour merits special thanks from us.
Sara has been nominated by our staff as a finalist in our "Best Suppliers" Annual Award
about which we will advise further.
Thanks Tony, well done.
Just a quick note to tell you that we think this wine (Wine Men Of Gotham Chardonnay 2008) is exceptional value both taste wise and price wise. Thank you for the fast service and I look forward to purchasing more wine in the future.
Cheers to all
JOHN & MAREA TAS
What amazingly fast service and delivery! I saw the Tweet Monday at 10.45am and immediately ordered my fave Palandri "Pay for one get one free" deal ordering both the Cab Sav and the Shiraz.
The 4 cartons have just arrived at my house, at 12.50am Thursday. I am impressed and am a very satisfied customer.
Thanks folks, though we aren't huge drinkers, you are our sole source for wines.
Regards Mark Herron
M HERRON NSW
Thanks so much, we received the wine labels today.
I didn't realise they were arriving express post.
We are so incredibly impressed!!
They look fantastic and will be a real highlight on our Golf day.
I was so impressed with the service you offered and the delivery time was most unexpected.
I cannot speak highly enough of your service and have already been raving about it to others.
I'm now thinking up the next creation I can do.
Dear Tony & Crew at Get Wines Direct,
Thank you for the great buys you source, you have provided our family friends with many a reasonably priced night (drinking wise) although we dont always feel so good the next day ! You are a great company & since starting with you, have cancelled all our other wine clubs. Keep up the great work.
Thanks & kind regards
Thank you so much for all your help yesterday. Geez, you made us feel like VIP's! Brilliant customer service. Y'all are the best! Cheers!
HI Get Wines Direct
Our wines arrived safely yesterday morning.
We chilled down a bottle of the Found Stone Pinot Grigio and took it with us to a little Chinese Restaurant last night for dinner. What a fantastic wine . . . thank you for your recommendation, it is great and for that price it's even better. Keep them coming !!
Have a great Christmas and New Year.
Ron & Jannette QLD
Thank you for a continuing great service.
I've just placed an order with ease and speed.
Recently in the "Quaff 2010 Best Wines In Australia Under $15" Peter Forrestal gave us a great review as you'll see below. He also raves about the Berton Foundstone range of wines which we have at just $9.95 a bottle plus FOR EVERY CASE PURCHASED WE WILL THROW IN ANOTHER CASE ONE ABSOLUTELY FREE. EQAUATES TO LESS THAN $5 A BOTTLE SUPERB VALUE.
"The following websites often have some excellent prices, & all have a wide range, including some small producers, harder to get wines &, in many cases, a good choice of cleanskins. Judging by it's newspaper advertising & the strong recommendation of my pal Jon Cook, the biggest of these may well be Get Wines Direct. I have received wines to review from them; what I've seen has been most impressive."
"THE QUAFF 2010 'Move over Darling' BEST NEW LABEL AWARD Bob Berton has been around the wine industry for quite some time & made a notable impact when he was with Miranda in the Riverina & the Barossa. Berton Vineyards started up four years ago & bought the Southcorp Winery at Yendah. There's a huge range of wines. Their 'Foundstone' label, which sells for $10 (Our Price $9.95 BUY A CASE GET A CASE FREE), scored a 'bloody good' for the Shiraz & 'good' ratings for the Unwooded Chardonnay & Pinot Grigio. In each case, it's amazing value for money because the quality is high & the price low. His 2008 Berton 'The White' Viognier is rated 'good' & sells for $12. 'Foundstone' is a label to watch & Berton Vineyards a winery to look for.
THE QUAFF 'Sausages & Chips' BEST RED WINE UNDER $10 AWARD On the shortlist for this award are: 2008 Berton 'Foundstone' Shiraz, 2008 De Bortoli 'Montage' Cabernet Merlot nad 2008 De Bortoli 'Sacred Hill' Shiraz Cabernet."
QUAFF 2010 AUSTRALIA
Sara, Just wanted to thank you for such a fabulous experience dealing with you and your company. We have just received our 6 cartons of wine, a week ahead of schedule and the personalised labels look fantastic. Thank you for making everything so easy; without a doubt that was the easiest, most hassle free experience I have had in some time. Thank you!!
May I say what a genuinely friendly and a fabulous professional phone manner you have, and also thankyou for adding a personal touch to the email I received regarding the refund for the double charge.
If only more people had your level of courtesy and charm, the world would be a better place.
Enjoy your weekend, Christmas and New Year.
Hi, My name is Mary Lawson and I rang last Saturday with a query. I spoke to a girl called Samm. I want to say that she was so professional and went out of her way to help me with my inquiry. I cannot speak more highly of her. I wish all call centres had people like her.
Again I wish to thank Samm for all her help.
I wanted to thank you for providing such a fantastic, efficient and friendly service.
I recently placed an order (including wine label order) through Samm. She was so lovely to deal with and turned around my order within a very short period of time.
Please pass on my compliments to your team.
I would like to express my appreciation to you personally for responding to my enquiry in a very understanding and professional manner. I am sure I will enjoy the wine and I look forward purchasing wine through Get Wines Direct in the future.
Thanks so much for dealing with this so promptly and so efficiently, Shae. Your service ethic is a credit to you and your company.
Thank you so kindly for your fantastic customer service – I am sincerely impressed. I certainly will continue to use your products and service. Brilliant – no drama, and that’s what I call A1 customer service. Please convey my sincere thanks to your superiors. Regards,
Thanks again Shae for your excellent customer service. You are a credit to your employer and Get Wines Direct is a credit to the online sales community.
Your loyal and generally satisfied customer,
Today I received my first case of wines and was vey surprised to say the least. I only placed the order 3 working days ago and did not expect this level of efficiency.
I spoke to one of your staff on the phone about your general organization and delivery procedures and again I have nothing but praise for the manner in which she handled my queries. Full and clear answers were provided in a very friendly manner. There was no feeling that she wished to get rid of me as quickly as possibe which is a serious failing of at least 1 of your competitors. Well done.
I will most certainly order again when I require more wine and I will certainly tell my friends of my very positive experience in my dealings with you.
Once again thank you
Thank you very much. You people are terrific and I appreciate the service that your company gives, greatly. It is a refreshing thing to see. I will certainly continue buying from you not only because of the great range of wines and good prices but because of your exemplary service.
Once again thank you.
We have been buying from Get wines Direct for about four years and in that time have never had a bad buy. Some of our purchases have been truly spectacular. It is certainly worth a try. I have found them to be totally reliable to deal with and I find their tasting notes and descriptions of the wines to be accurate, at least to our taste.
Thanks for your email. You made my day. It's always nice to know
there's a caring human being "somewhere" behind all the emails and
And thanks also for your kind offer . Not only is it REAL nice to know
we're dealing with a company of integrity, but also one that displays
some common sense. A somewhat rare commodity in this world.
As a further sign of my good faith I bought a dozen of your 'highly
recommended red clean skin offer" this morning that was in the GWD
email. And I made this order over the phone so as to get it right!!
Peace to all, but in the meantime let's have a drink !
PETER H VIC
I got my wine :) Thanks so much. I didn't expect them to arrive this soon. The bottles keep staring at me. I think I'll drink some tonight. Thank you so so so much for your excellent service. Have a lovely day and yes I'll contact you again when I need some wine therapy.
That’s very kind of you.
I am most impressed by the service provided and your most generous gesture.
I work in marketing, and am a fervent believer that all the advertising and marketing a company can do, falls by the wayside when the customer experience is average. I’m actually collecting material for a book on this, and your response to my minor quibble is a great example of how excellence in responding to a customer’s complaint is a valuable tool can do more than just rescue a situation – and actually create stronger customer loyalties.
In addition, your response is the sort of thing that will prompt me to recommend Get Wines Direct to friends and colleagues even more.
Once again thanks, and congratulations!
Your service is a credit to you and your company.
You could set up a separate company teaching Australians about service standards and customer satisfaction.
You have retained me as a customer BEFORE I taste your selection.
Many thanks for your prompt and enthusiastic response. You Get Wines Direct peoples are indeed Australia’s most skilled and lovely online marketers.
We have just found that we have been your customer for the last THREE YEARS. It is amazing how time pass and the most important thing is the quality or you service and of course the most important thing is the quality of the wines you sell. We did not calculate the savings we made during this period from buying wine from you ... but we believe it is quite good.
During these 3 long years in the life of wine buying we don't recall any complaint or question or or or ... it is just perfect business.
Please keep the good effort and wish you all the best.
MR & MRS BARAKAT QLD